Careers @ Phenix

Become part of the team that makes it happen

Phenix is an exciting and fast-growing high-tech company that is changing how people connect. Our technology revolutionizes real-time content delivery and provides means for human connection in the digital age.

Our headquarters are in Chicago's blossoming technology epicenter in the River North neighborhood, though our team is located around the world. We are always looking for talented people to join our ranks — focused, dedicated, inspired, fun people who are ready to make things happen.

We take pride in how we build our systems, mentor our team members and interact with our customers. We follow the manifesto for agile software development and practice SOLID object-oriented design. Most of us have extensively used many programming languages during our careers. We see programming languages as the means of getting things done, not the essence of what defines us as engineers. We become experts in new technologies not because it is exciting (it is!) but because it enables us to create something better and faster. We strive for end-to-end perfection in delivering flawless features to our customers. A happy customer is the ultimate reward for our time. We are egoless because we believe that everyone can learn something from everyone else.

Open Positions

QA Automation Engineer

Location:Ukraine

As a QA Automation Engineer you will design and implement automated functional, integration, and regression tests that instill confidence in the software features that we provide via our real-time streaming platform.

Responsibilities:

  • Engineer automated end-to-end tests for our real-time video streaming platform
  • Provide assurance that high quality software is being deployed to the field
  • Provide coverage for various types of tests: video quality and performance; functional testing, REST APIs
  • Provide coverage for various target platforms: web, mobile web, mobile native apps (iOS and Android)
  • Develop high quality test software that can be released to our customers to facilitate their own QA testing

Requirements:

  • BA or equivalent in Computer Science, Computer Engineering, or similar
  • 4+ years of experience
  • Several years of experience writing end-to-end automated tests
  • Proficient in English language: speaking, understanding, writing, and reading
  • Strong proficiency in Javascript
  • Prior experience with node.js as it applies to automated testing
  • Knowledge of / experience with HTTP requests and using them to invoke APIs
  • Enthusiasm for automation
  • Intellectual curiosity
  • Attention to detail
  • Seeks to achieve technical expertise in his/her areas of work

Bonus Points:

  • Experience with WebdriverIO
  • Experience with BrowserStack
  • Experience with Appium
  • Experience with video/media streaming
  • Experience with streaming protocols such as WebRTC, WebSockets, SSE
  • Experience with mobile app automation testing
  • Experience programming with languages other than Javascript
  • Experience providing quality assurance within a CI/CD process
Submit Resume

Support Engineer (US)

Location:Chicago HQ (preferred) / US

As a Support Engineer you will be responsible for the ongoing support of existing Phenix customers. Key to this role is the ability to interact with customers to understand and help solve their issues and challenges. For those issues that you cannot solve directly, you will work with our Product, Engineering and Sales teams to follow up on requests until the customer is satisfied with the resolution.

We Are Looking For Someone Who:

  • Takes full ownership of an issue without supervision, develops and maintains excellent relationships with our customers and partners, and helps improve and maintain the highest level of customer satisfaction.
  • Is an effective communicator in both technical and non-technical contexts
  • Thrives in a fast-paced startup environment
  • Can quickly build expertise across Phenix’s technologies and train customers and partners on how to best use our products and services

Responsibilities:

  • Respond to customers in a timely fashion and manage multiple customer cases to completion in parallel
  • Identify, replicate, and describe incoming issues providing the details necessary for other team members to quickly start next-level debugging and resolution
  • Proactively identify issues, and assist customers to successfully use and operate Phenix products
  • Update and maintain internal support documentation and knowledge base, collaborating with Product, Sales and Engineering to incorporate key learnings into new sales, engineering and product developments and process
  • Manage and improve tools and processes to continuously improve the way we help ourselves to help our customers

Requirements:

  • MS/BS. Computer Science or a related technical degree preferred
  • 5+ years experience in field / support engineering roles
  • Technology knowledge related to video streaming, cloud computing, and application integration

Bonus Points:

  • Knowledge of TCP/IP and networking, Streaming and WebRTC protocols.
  • Knowledge of encoding and decoding technologies and management of encoding hardware.

Perks:

  • Located in downtown Chicago (Wacker and Randolph)
  • Competitive benefits package
  • Collaborating with and learning from a world class team of business professionals and technologists
  • Working with a global and diverse customer base
Submit Resume

Support Engineer (Europe)

Location:Zurich, UK, or France

As a Support Engineer you will be responsible for the ongoing support of existing Phenix customers. Key to this role is the ability to interact with customers to understand and help solve their issues and challenges. For those issues that you cannot solve directly, you will work with our Product, Engineering and Sales teams to follow up on requests until the customer is satisfied with the resolution.

We Are Looking For Someone Who:

  • Takes full ownership of an issue without supervision, develops and maintains excellent relationships with our customers and partners, and helps improve and maintain the highest level of customer satisfaction.
  • Is an effective communicator in both technical and non-technical contexts
  • Thrives in a fast-paced startup environment
  • Can quickly build expertise across Phenix’s technologies and train customers and partners on how to best use our products and services

Responsibilities:

  • Respond to customers in a timely fashion and manage multiple customer cases to completion in parallel
  • Identify, replicate, and describe incoming issues providing the details necessary for other team members to quickly start next-level debugging and resolution
  • Proactively identify issues, and assist customers to successfully use and operate Phenix products
  • Update and maintain internal support documentation and knowledge base, collaborating with Product, Sales and Engineering to incorporate key learnings into new sales, engineering and product developments and process
  • Manage and improve tools and processes to continuously improve the way we help ourselves to help our customers

Requirements:

  • MS/BS. Computer Science or a related technical degree preferred
  • 5+ years experience in field / support engineering roles
  • Technology knowledge related to video streaming, cloud computing, and application integration

Bonus Points:

  • Knowledge of TCP/IP and networking, Streaming and WebRTC protocols.
  • Knowledge of encoding and decoding technologies and management of encoding hardware.

Perks:

  • Competitive benefits package
  • Collaborating with and learning from a world class team of business professionals and technologists
  • Working with a global and diverse customer base
Submit Resume

FullStack Engineer (US)

Location:Chicago HQ (preferred) / US

Phenix is hiring an experienced full stack engineer to help support the ongoing development of Phenix real-time video streaming platform that provides low-latency streaming at high quality and massive scale. A successful candidate has significant frontend development experience, is an expert in Node.js and JavaScript and has demonstrated tenacious attention to detail.

Responsibilities:

  • Full Stack Development in Javascript (Node.js / React)

Requirements:

  • BS in Computer Science
  • 4+ years of experience coding with JavaScript
  • Experience practicing SOLID development methodologies
  • Ability to write clean modular and reusable components
  • Extensive experience with Promises (e.g. bluebird, ES6)
  • Extensive experience with Node.js
  • Familiarity with video technologies
  • Familiarity with testing frameworks such as mocha
  • Experience working on large code bases
  • Experience with message-based and service-oriented architectures
  • Experience in successful triaging issues in high-volume logs of a distributed system
  • Experience with docker
  • Familiar with ssh and bash/zsh
  • Basic familiarity with cloud platforms (gcloud, oci, azure, aws)

Helpful Skills:

  • Experience with HLS/DASH workflows
  • Experience with mission critical software environments
  • Experience with React + redux (async actions (thunk or sagas), reducers, selectors)
  • Experience with HTML5 and Modular CSS
  • Knowledge of cross-browser compatibility
  • Webpack + babel/transpiling experienceExperience developing for multiple platforms (OS, devices and browsers)
  • Experience developing real-time applications
  • Experience with mobile development
  • Familiarity with amqp (RabbitMQ)
  • Familiarity with key value stores (No SQL)
  • Familiarity with web sockets
Submit Resume

FullStack Engineer (Zurich)

Location: Zurich, Switzerland

Phenix is hiring an experienced full stack engineer to help support the ongoing development of Phenix real-time video streaming platform that provides low-latency streaming at high quality and massive scale. A successful candidate has significant frontend development experience, is an expert in Node.js and JavaScript and has demonstrated tenacious attention to detail.

Responsibilities:

  • Full Stack Development in Javascript (Node.js / React)

Requirements:

  • BS in Computer Science
  • 4+ years of experience coding with JavaScript
  • Experience practicing SOLID development methodologies
  • Ability to write clean modular and reusable components
  • Extensive experience with Promises (e.g. bluebird, ES6)
  • Extensive experience with Node.js
  • Familiarity with video technologies
  • Familiarity with testing frameworks such as mocha
  • Experience working on large code bases
  • Experience with message-based and service-oriented architectures
  • Experience in successful triaging issues in high-volume logs of a distributed system
  • Experience with docker
  • Familiar with ssh and bash/zsh
  • Basic familiarity with cloud platforms (gcloud, oci, azure, aws)

Helpful Skills:

  • Experience with HLS/DASH workflows
  • Experience with mission critical software environments
  • Experience with React + redux (async actions (thunk or sagas), reducers, selectors)
  • Experience with HTML5 and Modular CSS
  • Knowledge of cross-browser compatibility
  • Webpack + babel/transpiling experienceExperience developing for multiple platforms (OS, devices and browsers)
  • Experience developing real-time applications
  • Experience with mobile development
  • Familiarity with amqp (RabbitMQ)
  • Familiarity with key value stores (No SQL)
  • Familiarity with web sockets
Submit Resume

Mobile Video Engineer - iOS

Location:Chicago HQ (preferred) / US, Ukraine, or Zurich

As a Mobile Video Engineer you will help deliver state-of-the-art applications that allow mobile users to stay engaged in the interactive video experiences that we deliver via our real-time streaming platforms.

We Are Looking For Someone Who:

  • Has knowledge & experience related to video streaming, cloud computing, and computer science
  • Understands the impact of delivering high quality, non-buffering playback experiences to users across a wide range of networks and devices
  • Has a proven ability to improve on existing practices and thrive in a culture that consistently delivers high quality software in a rapidly changing market
  • Thrives in a fast-paced startup environment and is capable of anticipating and meeting business demands
  • Is an effective communicator with other engineers as well as colleagues on the business side
  • Operates with a sense of urgency and has a demonstrated ability to self-motivate and push projects through from inception to post-production release
  • Values accountability and displays a high degree of integrity

Responsibilities:

  • Design, develop and deliver features in our client SDK on iOS in Objective-C and C/C++
  • Support development and delivery of prototype applications
  • Implement systems and feedback loops that allow us to optimize for KPIs related to the mobile video playback experience
  • Collaborate with our DevOps team to put in place methods and tools for managing the life-cycle of our SDK and applications
  • Partner with internal teams to troubleshoot streaming challenges across all supported platforms

Requirements:

  • MS/BS. Computer Science or a related technical degree preferred
  • 2 years of experience in iOS client application development for iOS using Objective-C/Swift
  • 4+ years of experience coding with C/C++
  • Experience with multimedia and/or video frameworks

Bonus Points:

  • Hardware accelerated encoding and decoding experience
  • Video encoding and decoding on mobile devices (iOS)
  • Familiarity with AVFoundation framework and/or Core Video and Core Audio for iOS
  • Familiarity with the SOLID methodology
  • Familiarity with video streaming: WebRTC, RTP, RTMP, HLS, DASH
  • Familiarity with MPEGTS container format
  • Familiarity with the following codecs: VP8, H.264, Opus, AAC, PCM, U-Law
  • Experience with OpenGL
  • Familiarity with HTML5/JavaScript
  • Familiarity with Node.js
Submit Resume

Mobile Video Engineer - Android

Location:Chicago HQ (preferred) / US, Ukraine, or Zurich

As a Mobile Video Engineer you will help deliver state-of-the-art applications that allow mobile users to stay engaged in the interactive video experiences that we deliver via our real-time streaming platforms.

We Are Looking For Someone Who:

  • Has knowledge & experience related to video streaming, cloud computing, and computer science
  • Understands the impact of delivering high quality, non-buffering playback experiences to users across a wide range of networks and devices
  • Has a proven ability to improve on existing practices and thrive in a culture that consistently delivers high quality software in a rapidly changing market
  • Thrives in a fast-paced startup environment and is capable of anticipating and meeting business demands
  • Is an effective communicator with other engineers as well as colleagues on the business side
  • Operates with a sense of urgency and has a demonstrated ability to self-motivate and push projects through from inception to post-production release
  • Values accountability and displays a high degree of integrity

Responsibilities:

  • Design, develop and deliver features in our client SDK on Android in Java, JNI and C/C++
  • Support development and delivery of prototype applications
  • Implement systems and feedback loops that allow us to optimize for KPIs related to the mobile video playback experience
  • Collaborate with our DevOps team to put in place methods and tools for managing the life-cycle of our SDK and applications
  • Partner with internal teams to troubleshoot streaming challenges across all supported platforms

Requirements:

  • MS/BS. Computer Science or a related technical degree preferred
  • 2 years of experience in Android client application development for Android using Java/Kotlin
  • 4+ years of experience coding with C/C++
  • Experience with multimedia and/or video frameworks

Bonus Points:

  • Hardware accelerated encoding and decoding experience
  • Video encoding and decoding on mobile devices (Android)
  • Familiarity with Android Multimedia Framework
  • Familiarity with the SOLID methodology
  • Familiarity with video streaming: WebRTC, RTP, RTMP, HLS, DASH
  • Familiarity with MPEGTS container format
  • Familiarity with the following codecs: VP8, H.264, Opus, AAC, PCM, U-Law
  • Experience with OpenGL
  • Familiarity with HTML5/JavaScript
  • Familiarity with Node.js
Submit Resume

Manager of Engineering

Location:Chicago HQ (required)

As Manager of Engineering, you will be responsible for supervising a team of engineers who deliver high quality software solutions for the Phenix real-time streaming platform. You will be responsible for collaborating with the Senior Director of Engineering, Chief Software Architect, Product team, and Support to understand, clarify and execute on the product roadmap and operational plan. This role requires a proven ability to manage an engineering team and deliver high quality engineering output in a dynamic startup environment.

We Are Looking For Someone Who:

  • Has a proven ability to mentor and manage a highly skilled engineering team with a culture that consistently delivers high quality software in a fast-paced startup environment
  • Is technically fluent and can participate in product, technical and architectural discussions
  • Can effectively lead engineers in their daily execution of activities within an iterative software engineering process

Responsibilities:

  • Accountable for the daily, ongoing delivery of features and functionality
  • Understand and execute the company’s strategy as set forth by the Chief Software Architect
  • Interface with internal customers to understand requirements and priorities
  • Set expectations on timelines for deliverables
  • Manage software engineers through daily technical activities leading to the implementation and delivery of high quality software
  • Communicate clearly and openly with internal and external stakeholders regarding progress, roadblocks, and timelines

Requirements:

  • MS/BS. Computer Science or a related technical degree preferred
  • Knowledgeable of multiple programming languages such as: C++, JavaScript, Swift, Java, etc.
  • Experience with various runtime environments such as node.js, iOS, Android, web browser
  • Experience building products with service-oriented architectures
  • Experience with cloud based products
  • 7+ years of experience as a software engineer
  • 3+ years experience in leading highly skilled, distributed engineering teams

Bonus Points:

  • Experience related to OTT, mobile and web video streaming
  • Experience related to high performance, high throughput cloud based systems
  • Experience related to highly available systems
  • Experience related to real-time software system development
  • Familiarity with video protocols such as RTP, RTMP, HLS, DASH
Submit Resume

Phenix drives revenue

With faster time to first frame and Real-Time streaming, you have more interaction, which leads to increased engagement that drives revenue. Find out how we can take your business to the next level.

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